Have it your way is just advertising
I just saw a fast food commercial that reminded me of an "incident" Friday afternoon.
A colleague and I wanted to eat something cheap and unhealthy. So we walked a couple blocks from The Miami Herald building to a Burger King.
The line at the counter was typical - a bunch of construction workers, a couple of stragglers like us, and a couple of homeless trying to bargain for a free or discounted meal.
A construction worker in front of us placed his order then moved over to wait for his food.
As he waited, a grill worker walked to her post. Not sure where she was coming from, maybe the bathroom, maybe she was just starting her shift. Who knows?
At any rate, the manager loudly berated her, demanded to know if she'd washed her hands first, didn't wait for an answer and ordered her to go wash her hands. She slinked away.
Kudos to the manager, right? I'm not so sure.
See, the entire time he was verbally clobbering the cook, the manager stood there subconsciously rubbing his face - I mean the kind of rubbing you do when you're seriously stressed out or when you're obsessive compulsive. I mean he was rubbing his face the way you rub a piece of meat you're trying to season. A few scratches behind the ear and on the eyebrow and his lecture was done. He promptly turned around, looked at the order screen and reached into the fry holder to scoop out an order.
That's when the construction worker, whom shall henceforth be known as CW, sprang into action.
CW: Yo, homie!
Mgr: Yes, may I help you?
CW: Yes, you may. You can wash your hands!
Mgr: Pardon me?
CW: You heard me. Don't worry about her hands. The only dirty hands I see in the food are yours!
Mgr: What is wrong with you?
CW: You think I'm playin' with you homie? Wash yo' hands! You just stood here rubbin' your face and pickin' your skin!
Mgr: No, I didn't!
Interjection from me: He did. I saw it too.
CW: I watched you. You are lyin'. Wash your hands or get away from the food. I'll come back there and serve it myself!
Mgr: You are stupid! Is that all the education you have?
CW: (shakes his head and mutters "I'm 'bout to whup somebody's a$$, then more loudly) I got enough education to know to wash my hands after I pick my face, before I touch food.
CW, to his credit, bit his tongue from this point on. Mgr, wisely walked away 'cause CW was 3X his size.
I didn't say a word. I worked at CrackRonald's in high school. I know what can happen to food when you piss someone off.
And "Have it your way?" I confirmed on Friday that it really is just a slogan and not a business practice.